Money Back Guarantee

We believe in our highest quality products so much that if you are not 100% satisfied with a purchased from our website, you can return the item(s) within 30 days of the purchase date with a (RPA #) in order to qualify for a refund of purchase price of product(s) returned. Furthermore all returning items must be less than 20% used to qualify for refund (because if you truly didn't like the product you wouldn't use more than 20%).

 Must Return an item with (RPA #)

Return Product Authorization (RPA) number must first be obtained by contacting us at cs@eupepwell.com 

Please allow up to 24hrs for a response time for RPA request Mon-Friday. Requests received on the weekend and/or Holiday will be handled on the next business day   

Bad Address

eupepwell is not responsible for lost orders due to incorrect address provided by the customer, (this includes wrong apt/house #, wrong street, etc.) PLEASE take your time and make sure you provided all correct information. eupepwell is not responsible for unclaimed or refused orders

 Returning an Item

• All returning items must be less than 20% used to qualify for refund.
• Pack the item/s securely in the package along with RPA# written on a box or inside the box.
• All return shipping charges must be prepaid by customer. We cannot accept C.O.D. deliveries.

 Return Packages Only to this Address

•  eupepwell
• ATTN: Returns Dept
• 7850 White Lane E385
• Bakersfield, CA 93309 
  

Keep the Return Tracking Number from the package you are returning to ensure that the package is received by our Returns Team. In all cases refunds will be made ONLY to the credit card used for the original purchase. Please allow 7 business days for the refund credit to appear on your statement.